Why I am no longer a Julep Maven
I am a very patient person. I am a very reasonable person. I am not a saint, but I do value integrity and the truth. This is why I wrote this post letting you all know why I am no longer a Julep Maven. For those of you that follow my blog, I have raved about this program quite a bit. What’s not to like? You get sneak peeks of the newest shades and at least $40 worth of stuff for only $19.99 a month. I got my box and blogged about it. I was happy with it. My friends and co-workers signed up under my referral link. They were equally pleased as well. Some of my readers signed up. So far, they seem happy with it. Unfortunately, that’s where all the happy stuff ends.
I noticed that I haven’t gotten any of my referral credits in. I know for a fact that 3 people I know personally signed up under my referral link. At least 2 of my readers have told me so as well. How many more of my readers that haven’t commented? I don’t know. But I thought it was about time I followed up by asking them since the referral link email I got stated that it takes about 7 days and it’s waaaaay past 7 days for those that have signed up under my referral link.
I used their Contact Us section and politely asked about the referral credits, not thinking that fellow blogger Jen did as well. She got a reply back first and informed me of their response to her, which I also got. Basically, they said that their referral program wasn’t working and they’d have to recreate it. They will award us our credits if we provide them the names of the people we’ve referred to participate their Maven program. Um, say what? Excuse me? I am a blogger. I can only account and provide names for those who I know personally that have signed up for the program. I am NOT going to create a post asking my readers who have joined the program using my referral link. And as most other bloggers know, not all readers will leave a comment. Why would they? “Hey, I used your referral link.” Really?! So, I sent them an email back stating that. I also asked them if they will inform their users (those that signed up for the Maven program and got referral links, but haven’t realized that the referral links were no good) about this glitch. I also mentioned that I’m pretty sure that a lot of people have signed up through posts that other bloggers have made. If 2 of my readers said they signed up, I know that more established bloggers out there got 10 times that at least. See below to what they replied to me about the program and my reply to that, which I still haven’t gotten an answer. Their reply to my inquiry is at the bottom. The unanswered email I sent is on top.
They still have not replied to me at the time of this posting. I’m not sure why. Is it because I’m in queue or is it because they are hoping I’d go away since maybe they probably aren’t going to inform those that signed up for the referral program this glitch? Well, read on what Jen has posted here and decide for yourselves. If they messed up, shouldn’t they take it upon themselves to correct it? Own up, inform your users and find a way to make things right. Not informing users isn’t making things right. It’s shady. At least to me it is.
I will not support a company that doesn’t see that they have to disclose things like this to their users or customers. I am done with them. As of this posting, all my posts in relation to this brand will be taken down. The Maven program is good, not gonna lie, but I refuse to support a company with such practices. If you don’t care about the referral program and/or choose to support them still, feel free to do so. I, for one, choose not to.
UPDATE: They replied to my response back, which left me even more questions than before. Read on.
I thought they couldn’t tell who had referrals and how many they have. Is this something they missed with the reply? How can they tell which Mavens have referrals and which ones don’t? Shouldn’t they inform ALL Mavens then? They shouldn’t have responded the way they did then to Jen’s inquiry where they stated: “Given the unfortunate circumstances, we have done everything in our power to try to reward as many of the claimed referral credits to our Mavens.” and that was with no email sent, no announcements on their site or social accounts.
I hope they learn from this and find points to improve on. They should’ve notified all Mavens in the first place. Again, good program and great polishes. But this? I’m walking away from it.
Another UPDATE: I got a personal email apology from Julep and also the apology email to all Mavens in the program. See below.
This was the notification that I was waiting for. I hope that moving forward they will not wait for this long to disclose glitches like this. It’s better to hear from the brand/company than from users. I appreciate their apology, but I still stand by my choice to no longer support them. If you continue to support them, feel free to do so especially if you feel like they haven’t wronged you. I don’t see any reason to stop supporting them at all if that’s the case. They have great products and again, I do love their Maven program. It’s brilliant and creative, something a polish lover would love. I just didn’t agree that the way they handled this situation much earlier.
EDIT: Closing comments on this post since it’s old and I’m getting ridiculous comments such as the last one. At the end of the day it’s the principle people, not the free referrals I’m after. Ethics is something I don’t compromise.